Mediation is a process in which the mediator assists the clients in reaching a voluntary, negotiated resolution of the complaint. Mediation helps identify areas of agreement and ultimately incorporate those areas into a final resolution of the complaint.​ The decision-making power rests in the hands of the parties.

A mediator guides you towards your own resolutions. Either through joint sessions or separate caucuses.

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I help you to:

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- clarify the issues at hand,

- have a better understanding of each other’s positions, and

- move towards a resolution. 

Mediators balance power between parties by guiding the communication during the process, by staying neutral and impartial towards both parties and by creating a safe space for everyone involved.

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Empowerment is important because empowered individuals experience more confidence during a conflict. From this point individuals are more likely to feel in control (versus feeling powerless and overwhelmed by the conflict and the consequences resulting from the problems that arose). Mediation gives some kind of control back to the individuals involved.

As I often work with cross-border couples, I decided to offer mainly online mediation so I can save my clients travel time and travel expenses. Being abroad isn’t a requirement to decide for an online mediation though. For some it might be helpful to take part in the mediation from their own secure and trusted environment. In some cases, this might even be beneficial for the outcome of the mediation. 

It's important to mention that one of the benefits of online mediation is that if we decide to involve a second mediator (co-mediation), or if additional expertise is needed, it's easy to involve third parties in an online mediation. Find more info about online mediation below.